Last updated: 04.04.2026
These Terms and Conditions (“Terms”) apply to your use of the website https://helpinghandsmovingcompany.com (the “Site”) and the moving and related services (the “Services”) offered by Helping Hands Moving (“we”, “us”, or “our”). By accessing the Site or using our Services in any capacity, you confirm that you have read, understood, and agreed to be bound by these Terms.
1. Use of the Site
To use the Site and engage our Services, you must be at least 18 years of age and legally capable of entering into enforceable agreements.
You agree to submit accurate, truthful, and complete information whenever you request a quote, schedule a move, or fill out any form on the Site. You are solely responsible for any activity that takes place under your name or contact details.
We retain the right to decline service, restrict Site access, or cancel any confirmed booking at our discretion if we have reason to believe these Terms have been violated or the Site or Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Helping Hands Moving are prepared based on the information you provide, including your inventory description, property access conditions, distances involved, and any special requirements you disclose.
Estimates are not guaranteed and may be revised if the actual conditions of the move differ materially from what was originally described. The final amount charged will reflect the services actually performed.
Some bookings may require a deposit or payment authorization in advance. Full payment terms, applicable cancellation conditions, and any other booking requirements will be included in your written confirmation or a separate service agreement. You are responsible for reviewing all documentation carefully and notifying us of any discrepancies or changes as soon as possible.
3. Customer Responsibilities
As a customer, you agree to:
- Have all items properly packed and ready for transport on the scheduled date, unless packing services have been explicitly included in your booking agreement.
- Provide clear, safe, and unobstructed access to both the pickup and delivery locations, including parking areas, elevators, stairways, and any permits or building approvals required.
- Inform us in advance of any items that are fragile, high-value, oversized, or require special handling procedures.
- Follow all applicable laws, local regulations, and building-specific rules that pertain to your move.
- Confirm that you are the rightful owner of all goods being moved, or that you hold valid legal authority from the owner to authorize their transportation.
4. Exclusions and Prohibited Items
We reserve the right to decline transportation of certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemically reactive materials
- Illegal substances or any items prohibited under applicable law
- Perishable goods, live animals, or plants, unless explicitly agreed upon in writing prior to the move
If prohibited items are discovered among your belongings without prior disclosure, you will bear full responsibility for any resulting damages, regulatory fines, or penalties incurred.
5. Payment Terms
Payment terms are outlined in your estimate or booking confirmation. Unless a separate written arrangement has been made, a deposit is generally collected before the move date, with the remaining balance due upon completion of the Services.
Additional charges may apply for services or conditions not reflected in the original quote, including but not limited to extra labor, additional stops, long carries, stair carries, extended wait time, or changes to the agreed inventory.
In cases where payment is not received by the due date, we may apply late fees and, where permitted by law, retain possession of your goods until the outstanding balance has been paid in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are subject to the notice requirements and applicable fees outlined in your estimate, booking confirmation, or our current cancellation policy.
Cancellations or changes made with insufficient notice may result in partial or full forfeiture of the deposit, or additional charges to cover costs we have already incurred in preparing for your move.
In the event that we need to cancel or reschedule due to circumstances outside our reasonable control — such as severe weather, hazardous conditions, or equipment failure — we will contact you as promptly as possible and work with you to identify a suitable alternative date.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your goods is limited to the extent permitted under applicable law and the specific terms set out in your estimate or bill of lading.
You are required to inspect all items at the time of delivery and record any visible damage on the delivery documentation before the crew departs. Claims for damage that was not immediately apparent must be submitted to us in writing within the timeframe specified in your documentation.
The extent of our liability may vary depending on the valuation coverage option selected at the time of booking. Enhanced protection plans may be available for an additional fee. We are not liable for damage attributable to events beyond our reasonable control, pre-existing conditions in your belongings, or acts of nature.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We shall not be liable for any indirect, incidental, consequential, special, or punitive damages of any kind, including but not limited to loss of revenue, business opportunities, or data.
- Our total liability arising from or related to these Terms or any specific Service shall not exceed the total amount you paid to Helping Hands Moving for the particular move or service from which the claim originates.
Nothing contained in these Terms is intended to limit or exclude any liability that cannot legally be restricted or waived under applicable law.
9. Intellectual Property
All content published on https://helpinghandsmovingcompany.com, including but not limited to written text, graphics, logos, images, and software, is owned by Helping Hands Moving or its respective licensors and is protected under intellectual property law. Reproducing, modifying, distributing, or creating derivative works from any portion of the Site without our express written permission is strictly prohibited.
10. Privacy
Your use of the Site and Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://helpinghandsmovingcompany.com, you confirm that you have reviewed and agree to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Helping Hands Moving primarily operates, without giving effect to any conflict of laws provisions.
If a dispute arises in connection with these Terms or the Services, we encourage you to contact us first at [email protected] or so we can attempt to resolve the matter informally. If an informal resolution cannot be reached, the dispute shall be submitted exclusively to the state or federal courts in our primary jurisdiction, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically as our practices or legal obligations evolve. Any revised version will be published on https://helpinghandsmovingcompany.com with an updated “Last updated” date. Continuing to use the Site or Services after changes are posted constitutes your acceptance of the updated Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please reach out to us through any of the following:
Via the contact form on https://helpinghandsmovingcompany.com
By email: [email protected]